Frequently asked questions
Is the item in stock?
Yes - this item is in stock and available for immediate dispatch.
Does the price shown include GST and FREE delivery?
Members of the Public: Yes - all prices shown on the website include GST @ 10% (where applicable) and FREE standard delivery to all Australian addresses. It will take up to 7 working days to deliver your order depending on your distance from our warehouse in Brisbane.
66fit Plus Customers: No - all prices shown on the website include GST @ 10% (where applicable) however your delivery charge is based on the overall weight of products placed in your shopping basket. Your delivery charge information is clearly shown in your basket.
Orders outside of Australia incur additional delivery charges and delivery time scale. Please view the 'Delivery' tab on each product page for full details.
Can I upgrade to a faster delivery service?
Yes - We offer 'Standard' or 'Express' post.
Please ensure you provide an an address where someone can sign for the order
Is it cheaper to place my order online?
Members of the Public: Yes - by simpy registering and ordering with us - you will be able to obtain instant on-line discounts/offers that are available. Please note - we cannot offer any discounts that are available via orders placed over the telephone.
66fit Plus Customers: Yes - if you are a registered 66fit Plus customer, we are able to offer substantial discounts when ordering on-line. You will be re-directed to our 66fit Plus only website and will also be able to access specialist equipment designed for your needs.
Do you give medical advice?
As a company we are more than happy to help our customers as much as we can.
PLEASE NOTE: We cannot offer any medical advice as we are not medically trained. If you have been recommended to purchase a product for a medical condition, please consult your Therapist before placing your order.
Can I have an order sent to an alternative address to the billing address?
Yes - when you enter the checkout area, and you enter your invoice/billing address details there is a box that you can tick. Tick the box it will open up another area where you can enter the delivery address of where you wish the parcel to be delivered too.
PLEASE NOTE: All deliveries of orders will include a copy of the invoice. It is the responsibility of the person placing the order, to ensure someone is available to take charge of the item at the delivery address and that they have been informed of it's dispatch/delivery date.
What happens if I want to exchange/return an item I have purchased?
If you contact us within 7 days of receipt of your order, we would be more than happy to either offer you a refund on the purchase price or exchange the product for you. You must obtain a returns/exchange number before any goods are returned. For all information on exchanges and refunds please view our Returns Policy or view our Terms and Conditions on our website.
I'm a 66fit Plus customer - can I have a credit account?
No - As a company we can ONLY accept payment by Credit or Debit Card. Unfortunately credit accounts are unavailable.